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The Reputation Blog

Expert advice on managing your Google reviews, growing trust, and protecting your business reputation.

Strategy5 min

How to Respond to Negative Reviews (Without Making It Worse)

A step-by-step guide to turning a 1-star review into a showcase of your customer service.

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Guide8 min

Fake Google Reviews: How to Spot, Report, and Remove Them

Learn the telltale signs of fraudulent reviews and the exact steps to file a successful removal request.

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Research6 min

The Real Impact of Your Google Star Rating on Revenue

Research shows a 0.1-star increase can boost revenue by 9%. Here's how to move the needle.

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Technology7 min

How AI Is Changing Review Management Forever

From auto-responses to sentiment analysis, AI is transforming how businesses manage their reputation.

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Strategy6 min

Managing Reviews Across Multiple Locations

Practical tips for franchise and multi-branch business owners who need consistency at scale.

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Best Practices4 min

The Right (and Wrong) Way to Ask Customers for Reviews

Google's guidelines are clear — here's how to ethically grow your review count without risking a penalty.

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